AIRPORT ASSISTANCE: Flying with a Disability UNITED vs FRONTIER ♿

Noel, I've always loved that you've advocated for Rachel and other people with disabilities when travelling. Thank you for showing this perspective and I hope many people (including airports and airlines) learn from this.

Please remember these services are contracted out by the airport and often have nothing to do with the airlines. In Orlando, the same company that works frontier, also works United

As a wheelchair user who has had hundreds of flights all around the world, its often overlooked and its always a source of anxiety so i always make sure i turn up extra early then go straight to the assistance desk in any airport.

Rachel.. you are brilliant. Definitely start a disability travel channel. It would be such a service and might encourage the airlines to buck up their ideas. You go girl!

Great idea showing Rachel's experience from the perspective of someone needing assistance when flying.

The person at 25:45 running to help you open the door was really great to see.

As an airline employee, a lot of times the wheelchair attendants will take wheelchair passengers to the gate but very rarely they’ll push a chair to the aircraft and leave it to the airline themselves to push a wheelchair to the aircraft

I love how attentive you are of her. Your relationship is so sweet! I love her attitude too. Wish she could join you more often ❤❤

Great video depicting the realities of traveling with a disability, Noel. I hope that in the future airlines can find ways to make the whole experience better!

Glad to see your a perfect gentleman Noel letting your lovely wife Rachael have the window seat, I’m glad you are showing how difficult it can be for people with disabilities not all airlines have assistance and some don’t follow up with assistance at the other end at all. I have witnessed this myself first hand at four different airports two in UK ( Virgin) and one in US (Delta)and one in Europe (Air France) which was absolutely terrible. I am glad you are showing how hard it can be for people who have disabilities to catch a flight, hopefully someone takes it on board and starts sorting this out.( I found out that this facility is contracted out and sometimes is not available in all airports. This should be a post that all airports should employ staff for.) 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

BRILLIANT!! Noel you should do this across all major US airlines & at each major airport to show what a person with disability goes thru but just who delivers the best service to someone like Rachel! Great to see your advocacy!

Noel, I have suffered with CIDP (an auto-immune that has my immune system destroying my Central Nervous System) for the last 8 years. Before the doctors finally got it into remission I felt like Rachel at her worst times 24/7/365. Until I finally was diagnosed with this I was under the "Fibromyalga" shield. True research Neurologists know that "Fibromyalga" is an umbrella label for non-diagnosed suffers for any of dozens of neoro or auto-immune conditions. Thankfully more and more of the world is accepting the diagnosis of FM as a real illness. My issue now is that I can walk (I force myself to, even though I have medium to serious balance issuesbrandomly). I get the worst looks from people when I use handicap parking or a rider cart at stores when I am having a bad day. I am officially 100% disabled trying to still live half way normal... My outlook is, there are millions of people worse off than myself...

Really glad to see a video like this. When my father was ill with cancer I took him on a trip from Washington DC to Japan and it was quite the challenge to help him. This video will be good to raise awareness for people who have similar needs while traveling.

Great vlog. My wife and I were having a holiday in lanzarote in March. My wife had emergency surgery. Jet 2 were fantastic. They met us with chair and straight through. Lift on to plane. At Stanstead they took us straight through and outside in 20 minutes .the taxi could not believe it. Well done Jet 2.

Traveled on my own needing assistance and never had a problem, very efficient on all times

I've just been hired for Passenger Assistance in my city's airport, taking lots of notes on how I could have done a better job lol maybe one day I'll have the honor of assisting your wife :p I'm actually employed with a third party assistance service, But in my airport we cannot serve passengers from southwest or alligent as they have their their own airport employees to handle this, to the point we do not assist with placement of their chairs. it depends on what airline you've chosen, and I have yet to assist a walk in who requests service to our dispatch, but will report back when it does.  Edit: A kind note for noel...We were trained to pull people on the jet bridge by going backwards...ought to do the same in the future, as it's the safest way. That's why it seems to dangerous, just reverse and back in, noel.

I’ve been hoping someone would do a video of this. I travel to be with my kids and it can be a nightmare, especially if you have connecting flights. I love your banter! Thanks for doing this! As populations age, airlines need to step up their game. Glad to look for Rachel’s channel.

Noel. It was great to see things from Rachel's perspective.

As an accessibility challenged traveller myself, I rely on assistance whenever I travel. I just be lucky, as I have always managed a seamless transit around airports, and usually find I'm offered a seat in an accesible passenger area. Thank yuy both for highlighting the pitfalls you encountered. And kudos to you Noel for showing us how Rachel struggles, all without any real fuss or drama. Stay safe and god bless you both 😊🙏

As a family with a tonne of hidden disabilities, this was really eye opening. Our experience outside of airports, helped by ADA, while on holiday in the US has been great. Airports in the UK are patchy, and my daughters recent experience flying to Australia and back was awful. Love the fact Rachel is going to start her own channel, we'll sub asap! Great job both!