AIRPORT ASSISTANCE: Flying with a Disability - easyJet vs Flybe ♿

I have to respect your wife a lot for allowing you to record this, and I also respect how honest she is with it. Also I believe that your wife should not feel ashamed or like she is in the way as she is not in the way, and she deserves to be on the flight as much as everyone else, and she shouldn’t have to suffer when flying, as flying should always be a fun experience

Those Thomas Cook planes though 😭

Im an international check-in agent in Australia and regularly aid travellers that depend on mobility assistance services. This video has been a useful tool in understanding the challenges of flying specifically with Rachel’s condition, and has given me great insight on what I can do in the future guests (with fibromyalgia) to ensure assistance is personalised best to their needs. Thanks you Noel and Rachel

I like how you and your wife really personalized the experience of flying.

This channel has so much quality content that I turn of my adblocker and watch the whole ads everytime. You deserve every penny.

I think the reason they didn't use the lift for the FlyBe flight was due to how low the plane is. Q400's are really small and low aircraft, compared to an A320 anyway.

Not all disabilities can be seen. Hearing loss makes travel challenging. The last time I flew a low cost airline in the US, I was put in a wheelchair upon arriving at the airport. This allowed the airline staff to know I could need assistance as I have trouble hearing flight announcements. Also if one has hearing challenges, be sure to advise the front desk at your hotel so that in an emergency you can be assisted.

Great teamwork there! Your wife is lovely. I think that there should have a dedicated coffee bar and someone to look out for disabled passengers in disabled areas. Imagine not being able to go to the bathroom when traveling alone.

Taking the Mrs to do flight reviews. Couple goals right there boys.

Thank you both for shedding light on the dilemmas the disabled have to deal with whilst travelling. As a stroke patient, though somewhat mobile, with arthritis in the lower back and hips, I have to arrange assistance through the airlines with airport staff in order to get through airport security to the gate and as far the plane, and in changing gates when in transition. Quite often I travel alone and rarely have a chance to get a coffee or go to the toilet after being taken to the gate. Although I am mobile, trekking long distances through airports will do me in for several days unless I should have assistance. Unfortunately, at times I do not have assistance to go through an airport to get to a connecting flight, even after having made prior arrangements for assistance. Also, I take advantage of pre-boarding in order to board the flight and settle before the general boarding begins. You should contact the airline you are travelling on to arrange for pre-boarding to avoid the congestion in the aisle. Noel, you made the comment that Rachel was looked at as though there was no sign of disability. What a lot of people do not realise is that there are any number of disabilities that are not openly visible, such as Fibromyalgia, Arthritis, Heart issues, Joint Replacement, etc. Rachel, keep do what you can when you can, you are fighting a good fight. Slàinte

Thats an awesome and extraordinary report. I appreciate you guys being so open about the disability and helping others. All the thumbs up 👍👍👍

I have much sympathy with Rachel. I have had ME/CFS (very similar to Fibromyalgia) for many years. So far I've just about managed to cope at airports without assistance, mainly through luck rather than anything else, but it's good to know that it's available for conditions such as ours. Just because our limbs are not in plaster etc. doesn't mean we don't need help from time to time, but some people are just so ignorant. I wish Rachel very well.

Noel, Your wife is a beautiful person, lucky man, thanks to her for helping in the making of the video, God bless you and your family.

As a frequent flyer and being in a wheelchair permanent i'v had mixed experiences and most airlines will board me first. When i am boarded they use a specially built aisle wheelchair to get me to my seat.

Couldn’t agree more, my wife has a hidden disability and she finds asking for the assistance to be hit or miss, usually great within the UK, but outside sometimes never arrives. Great to see this video.

Surprised they didn’t let her go first. On all Australian airlines the procedure would be to send your wife before priority/general boarding began or in some rare cases last after everyone is on (This is only regarding the Easyjey flight).

Your wife is simply adorable! Nice informative video.

I am both a disabled person and a travel agent and from my experience the airlines' treatment of disabled passengers can vary greatly, not only from airline to airline but from flight to flight. I have had great experiences on Delta, American and Cathay Pacific and a not great experience on United. Probably the worst for me was Spirit, who really made me feel like they did not want my business. Never again!!! Keep up the great work and please post more of these types of videos, they are of great service to the disabled flying public.

It's so important to make people aware of fibromyalgia I suffer with this and the outside they think I'm well but you cant see the pain from the inside xx

I am very happy that you made this video, as a disabled person I understand how you and your wife feel with the difficulties that come up which taking planes and getting through the airport. I am glad that you decided to make this video and enjoyed watching it very much.