U.S. Sues Adobe Over Subscription Fees

If buying isn’t owning, then pirating isn’t stealing.

I canceled my debit card to keep them from charging me their ridiculous termination fee. I’ll never subscribe to them again.

Subscription fees should be banned all across the board. Either sell the application giving the buyer full ownership or get out of business.

"subscription services are convenient, flexible and cost effective" Adobe clearly hasn't realised they were meant to talk about the subscription from the consumer's perspective instead of their own 😒 Glad to see them being sued, hope this fucks them over royally

This comes the line "It's always morally correct to pirate Adobe softwares".

who would have thought probably the most pirated software company would turn out to be pirates.

Cancellation fee itself should be illegal too.

I never, EVER, buy anything attached to a subscription anymore.

I think the worst part is how Adobe keeps buying up competition or other creative apps and trying to monopolise. That needs to be stopped.

I tried canceling that annual/monthly plan when I was in college, and was shocked when the customer support agent told me the cancelation fee I had to pay. The whole reason I was canceling was because I couldn't afford to keep paying for it. I had zero idea there was going to be such a hefty cancelation fee. I can't even afford the monthly fee, and they expect me to pay so much to cancel?? What's the point if I'm not using it? Fortunately for me, they decided not to charge me after all because they understood I was a broke college student lol. Hiding that information though is ridiculous. I can't believe they got away with it for all these years.

We need to roll back to the glory days when you bought a version of a software and YOU ACTUALLY OWNED IT, it stayed with you for like... FOREVER. goddamnit

I cancelled last night and didn't get charged the £75 termination fee. I simply typed the following in the chat and copy pasted it to any of their responses. "Close my account and do not charge the termination fee as it wasn't clear when I signed up there would be one. I don't want any offers of free months, just close my account." I got bumped to a manager and he closed my account and confirmed i will not be charged any more.

I still have a thick CD case full of Adobe products, but I can't use it anymore because Adobe retroactively decided not to honor those licenses anymore. It was all to shove people onto their subscription plans. At that point I don't think Adobe has much right to set their prices when they can't even honor or provide perpetual licenses. I'm a fan of software being a product, not a service.

They gave me such a hard time canceling. I will never use them again.

I remember cancelling my subscription. "Are you sure you want to cancel? You'll lose all access" - Yes. "We will really miss your money, are you sure?" - Yes. "Maybe you would like a different subscription with less application for a cheaper price?" - No. "What about if we lower the subscription price of your current subscription?" - No. "Fine, we will cancel then. Are you sure?" - Yes.

As soon as they went to a subscription model and forced you to accept creative cloud I saw this coming. I even lost a job because I refused to sign up for Creative Cloud to use After Effects, the person hiring me acted like I was a degenerate because I wasn’t comfortable with Creative Cloud.

Even more sketchy is that they do not allow you to remove your payment method from the website. Its like they own your credit card. Craaaaazy

Back in the day, I was excited to about Macromedia as an affordable competitor, then Adobe bought them out and jacked up all the prices. Adobe has been evil for a VERY long time.

There are no "good guys" in the corporate space. The bottom line is the ONLY line that matters, and collateral damage is just a cost of doing business.

When Adobe sold Photoshop, they would charge US customers about $700 but Australians about $1200. This was not caused by differences in the exchange rate. This was the downloaded product, there were no freight charges. We would call it the Australia Tax. Once the Australian dollar was equal to the US dollar and Adobe still charged about 40% more. Microsoft and Apple and others did the same thing. The Australian Senate called them into a hearing but they basically said they charge Australians more because they can. They made vague references to “The Cost of Doing Business in Australia” but they couldn’t explain this to the Senate. The problem soon went away because of the subscription model, at the time, it was easier to cancel and I could use Photoshop for six months or so.