How do you feel about Primarks response?

Hello my wonderful friends, I hope you're having a good weekend? What do you think of Primarks response?

I still think the inability to buy it online/have it delivered is ridiculous in this day and age, esp when you're making it for disabled people. shame on primark

I think it's valid and sensible for a brand not to over-order stock on a new line, but the point that the limited availability wasn't better advertised is also very valid, and I find it odd that they aren't shipping between stores to allow click-and-collect at your actual nearest location.

Even though I have no use for female products, I would like to see companies do more for males also.

It would be more sensible to have the option to either buy it online to be delivered to your home or have the store to do a stock transfer of the item to your local store if its not available locally for you.

There are similar issues for fat female clothing and big & tall men's clothing. Stores that offer a wider range of sizes don't order enough to stock in stores & they can only be bought online which automatically makes them more expensive due to shipping fees to receive & shipping fees to return. Stores say that they don't order enough to stock in store because there's not enough demand for non-standard sizes...but the plus and tall sizes sell out within minutes or days online...which means there is a very high demand and they ought to order much much more. Also, adaptive clothing companies often completely neglect plus and tall sizes...only creating clothing for "standard size" bodies. For the most part, larger and taller people who benefit from adaptive clothing designs have zero options.

It seems like they should have launched it as a trial at selected stores (or even just done a soft launch), with a way of indicating demand at other branches and also for other products such as a short survey available online and in store.

Congratulations Gem on being on the BBC and having your clothing line for ones with disabilities like yourself and hope it would get available all over as you want and also you look good in that burgundy sweater you are wearing.

Maybe they should do like a mobile booth for their adaptive clothing. Like they will be be in store X for 2 weeks, then store Y the next 2 weeks, etc. So people that need to see the physical items can check the dates for their nearest store and plan ahead to go there at the proper time. But at least they should ship from store to store or a store should be able to order the items you want to see from the warehouse or something.

Thank you Gem for showing the downside to disability with not being 100% go go go! It’s important to that side of you and I appreciate your transparency!

Thank you so much for being willing to show low-spoons-Gem. I know you've mentioned it in previous videos, but I think you've done a wonderful thing in showing the world yourself when you aren't at your best and brightest. It's hard for non-spoonies to understand, especially if they never see that side of our lives.

It should be in all stores!!! That would be a good business decision!!!

I understand that shops keep their floorspace for the fashion items, but click and collect is not an option for many people, like in your situation, or the hassle of returning items if they do not suit. It would be nice to touch and try the item in store.

I dont understand why you cant click and collect to all stores surely they all come ultimately from a central warehouse? Then they would have a true understanding of customer demand? Thanks for being our voice as always Gem :)

Lovely Gem, thank you so much for sharing your experience. It’s not everyday you get to see the BBC! I agree with you points of view. Looking forward to your future updates x

Thanks Gem for all your efforts and also for showing your 'no spoons' day, too. I had one today and discovered you, so it was not so bad! I'm an ocasional wheelchair user with degenerative issues due to a TBI( Traumatic Brain Injury), which primarily affects my mobility,so have great empathy with much of your comment regarding peoples 'attitudes'! Keep up the good work, I love what you're doing- we all need to SPEAK UP!

That was the quickest phone interview. Over and done with in a few seconds. Now, back to our commercial..... Here in the States, though I assume it's the same in the UK, stores are disappearing and there is more activity online. The days of the stores, big and small, are basically through, I think. For disabled persons shipping online is the answer, though if you don't try something, it can be difficult.

I can feel your annoyance on adaptive clothing not being available gem. Although I’m not physically disabled I’m quite short and need petite clothing. Especially in things like trousers and long sleeve tops. Annoyingly most most stores that sell clothing do not have a petite range and of those that do most do not have their petite range in store. Most thankfully can click and collect but not all & sometimes the correct sizes aren’t even in stock. Lastly it really annoys me that even with petite not all ranges actually fit petite people E.g. Iv tried on petite long dresses that trail on the floor. Also M&S a few years ago renamed their petite range “short” to make it more available yet when I tent in the other week to buy some new trousers the short trousers we’re 2 inches too long. I spoke to a staff member and they told me several people had been complaining that the short trousers aren’t actually short. What is the point in having adaptive clothing of it isn’t suitable for the buyers?!

I totally agree with you Gem when you said that Primark might not put out in more stores their adaptive underwear or expand their adaptive range as they think it’s not selling well, but the reason like you said behind that is because they’ve not made it accessible enough to buy by only putting out to purchase or collect from selected stores. It’s like in the design stage they did all this research and collaboration with disabled people but they didn’t expand that to how people are going to be able to purchase the products.

So i just checked out the range online and am interested in the wireless bralette, i live in Birmingham and luckily it shows that there are some in stock HOWEVER it is the ONLY store to have any in stock all store nearby including Nottingham 46.2miles north and Leicester 34.5miles north and Hereford 44.52 miles south and Northampton 45.31 miles south have zero stock AND ALL STORES including Birmingham high st THE LARGEST IN THE UK are not participating in the click and collec trial!!! That is a massive area covering literally the entirety of the Midlands! Zero click and collect!