Austrian Airlines, VIE - BKK | WORST Long-Haul Flight EVER! Trip Report

A quick addendum from us: A few viewers claim that we only made this video because we deliberately wanted to complain about Austrian Airlines. That is not the case and we want to clarify that here. We live near Vienna, so Austrian Airlines is basically our "regular airline" with which we have flown countless times around the world. Anyone who lives in Austria will also know that this airline has been doing badly for years and is in constant economic decline. Our plane took off shortly after the end of months of strikes by staff, as they felt they were being treated unfairly by the company and complained about numerous grievances. It is unfortunately a fact that Austrian Airlines has been making massive savings in the normal economy class for the last 3 years - with the activation of the Premium Economy Class. On medium and long-haul flights. In the past, you could also get snacks and drinks on short-haul flights, but that is no longer the case. On long-haul flights, the seat pitch has been narrowed - as can be seen in the video - to create enough space for the Premium Economy. You can compare this with other airlines and numerous trip report videos on YouTube, you will see that Austrian Airlines has a much smaller seat pitch than other airlines. The thing about the vegetarian dinner and the small toilet is admittedly complaining at a high level and is due to the fact that we were unfortunately a bit annoyed by this flight that we had been looking forward to for months. Sorry 'bout that. We have flown this connection several times, always with Austrian Airlines and the Boeing 777 in exactly these seats. That is why we also know that there used to be more seat pitch and - as already mentioned - you can also compare it with other airlines. On the return flight of our trip we had seats in Premium Economy Class. And here we have to mention that - in contrast to the outbound flight - it was one of the best flight experiences we have ever had. It's a shame that there are such serious differences between Premium and normal Economy Class. There is also a trip report video for the return flight that will be completely contrary to this video. Although the toilet here was also small... 😛

Thanks for the actual video. I am going to fly VIE-BKK in nearly the same seat in 2 weeks. Hope I'll get a free row in the middle...

I’ve been flying to BKK with Middle East airlines but mostly with Thai Airways. Very impressed with Thai’s in-flight service even though they’re under a rehabilitation plan. Going to fly first time with Austrian to Bangkok via Vienna in a week and hopefully it’s going to be good.

You mention the staff was good. Now, imagine the same flight w/surly staff. How surly? The seat belt sign is illuminated and you press the call bell thing. No reply. Thirty minutes go by. You walk to the galley forward. The entire cabin crew is standing there like girls at a private school having a sleepover. You ask a flight attendant for a bottle of water. They don't have bottles of water. You ask for a glass of water. There are no glasses of water. You return to your seat and pull out the pages of the duty free mag w/items marked w/a quantity next to it. The flight attendant tells you that's a lot of stuff. You tell him IT'S A TEN HOUR FLIGHT.

Thanks For Info About Austian Airlines Economy Class.Great Video

Leider hat Austrian stark abgebaut und die bilden sich auch was drauf ein - in den höheren Etagen zumindest. Nach bangkok sind wir mit Emirates geflogen, allerdings in business (Dubai - BKK mit 380er) - tja, auf diese Qualitätsstufe wird AUA nie kommen, auch nicht mit Biz: Emirates ist Weltliga, AUA höchstens Bezirksliga und dort vom Abstieg bedroht....

19:08 The toilet is extremely small and cramped? It's a standard 777 toilet. A toilet on an Emirates 777 has the same size.🤪 It seems, you're not very serious... Sorry to say!

were they strict with the checked bag weight.

There was not one single thing in that lounge buffet that I would eat. Not one.

I would suggest to go for a privat jet the next time....

very poor service I agree with you

AUA: best airline best pilots

Austrian is very average. Good food but kids portions. Good legroom though 5 years ago on old 767. Must have reduced legroom when introduiced Premium. But you could buy Extra legroom seats then. Your legroom looks a disaster!!! Crews can be grumpy or friendly. Earphones awful. But good music / entertainment. Breakfast not bad. From USA you get a muffin.

you're booking yourself in the lowest class available. it is what it is. Instead of complaining fly business or at least fork out the extra couple hundred bucks for premium economy. Never understood people booking themselves into kettle class for the cheapest price and expect to get Michelin star catering and a throne to sit on. Ridiculous.

I guess they don't work with Do&Co anymore.

This is a standard Economy seat pitch.....so why did you expect, is it your first time in Coach?

do they served you snack in the middle of the flight and also I think its the same as other airlines economy Austrian Business class its really good but not economy!

You had to eat a vegetarian meal. Absolute tragedy.

Here again,standard lavatories size are the same for every airlines on the same aircraft type... more and more airlines used wooden cutely in coach not better than these on OS.... suspect your main goal here was to complain....

I’m getting tired of people complaining. You are flying coach. You get food, pillow, blanket, headphones and ife. Nothing is up your standards. I’ve flown with them a couple of times ( my first time was in 1977) and I never had a problem with them. And you complained about everything, like a flying Karen, even about the slippery table!😂